This website is operated by Paideia Education Ltd (We/Our/Us). We are registered in England and Wales under company number 11807039 and have our registered office at 32 Flat 32, One Britton St, London, EC1M 5NW. 

What these terms cover. These are the terms on which we will provide our online subscription service to you through our online learning platform (Service). 

Why you should read them. Please read these terms carefully before you subscribe for our Service. These terms tell you who we are, how we will provide the Service to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1. Our agreement with you

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point an agreement will come into existence between you and us. 

Once your order has been accepted. In order to access our Service you are required to sign-up to the online learning platform to create your personalised account.  

5-day free trial. We offer a 5-day free trial period of our Service. Upon expiry of such period, your subscription for the Service will automatically begin. To end the agreement before the monthly or annual subscription begins, you must cancel prior to the expiry of the free trial period. 

2. Our Service 

Our Services: The details of our Services can be found on our website. We offer live Check-ins and live Masterclasses which are included within our Premium subscription service and can also be purchased in addition to our Standard subscription service (Live Classes). Whether the Live Classes are included within a subscription service or purchased separately, they must be used within the month in which they are purchased. If you are unable to attend Live Classes you can reschedule these to use within the same month in which they were purchased by giving us 24 hours’ notice from when the Live Class was scheduled. If you do not reschedule the Live Classes in accordance with these terms they will be forfeited and you will not receive a refund. 

Changes to the Services. We may make changes to or withdraw our Service at any time. If we withdraw our Service  we will notify you and we will refund any sums you have paid in advance for the Service in respect of the period after you end the agreement.

We are not responsible for websites we link to: Where our content contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Results from using the Service. We do not guarantee that a young learner will obtain a particular result because of using the Service.

We are not responsible for delays outside our control. If our provision of the Service is delayed by an event outside our control then we will contact you and take steps to minimise the effect of the delay. Provided we do this we will not be liable for inability to access or use the Service caused by the event, but if there is a risk of substantial delay you may contact us to end the agreement and we will refund any sums you have paid in advance for the Service in respect of the period after you end the agreement.

We may suspend your access to our Service. We may have to suspend your access to our Service to (a) deal with technical problems or make minor technical changes; (b) update the Service to reflect changes in relevant laws and regulatory requirements; (c) make changes to the Service. If we have to suspend your access for longer than 48 hours, we will extend your subscription by such period. You may contact us to end your subscription if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 5 days and we will refund any sums you have paid in advance for the Service in respect of the period after you end the agreement.

3. Your use of Our Service

You must keep your account details safe: You must treat any user name, password or other information to access our Service as confidential. We have the right to disable your access to the Service if we believe you have failed to comply with these terms. If you know or suspect that anyone other than you knows your user account details, you shall promptly notify us at customercare@paideialondon.com. 

How you may use material on our site: We own or have licensed all of the content made available through our Service. That content is protected by copyright laws and similar laws around the world. All such rights are reserved. You may print off copies, and download extracts, of any content for your personal use, but you shall not modify the paper or digital copies of any materials. You must not use any content made available through our Service for commercial purposes without obtaining a licence from us.

We are not responsible for viruses and you must not introduce them: We do not guarantee that our site will be secure or free from bugs or viruses. You should use your own virus protection software.

Rules about linking to our site: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Prohibited uses: You shall not use the Service or upload any content to the Service:

• in any way that breaches any applicable law 
• to send, knowingly receive, upload, download or use any material which:
  • is defamatory, obscene, offensive or sexually explicit
  • is deceptive, discriminatory, intimidating or violent
  • infringes the rights of any other person
  • is otherwise illegal or which would or might cause harm or offence

You also agree:

• not to copy any part of our Service or content in a way that is not permitted by these terms
• not do anything that may cause disruption to our Service
• not access our Service to develop a competing product or service

How to complain about content uploaded by others: If you wish to complain about content uploaded by other users, please contact us at customercare@paideialondon.com. 

4. Your rights to end the agreement. You will have the right to end the agreement by giving us notice within 14 days beginning on the day after we have accepted your order. When you subscribe for our Service, you will be asked to confirm that by accessing the Service immediately, this 14 day cancellation period will be reduced by each day you have access to the Service. If you exercise your right to change your mind, please email us at customercare@paideialondon.com and we will refund any sums you have paid in advance for our Service in respect of the period after you end the agreement.

5. Our right to end the agreement. We may end the agreement for the Service by notice to you in writing if you breach any of these terms in a serious way which you cannot reasonably remedy.

6. Price and payment

We will pass on changes in the rate of VAT. The prices on our website include VAT. If the rate of VAT changes between your order date and when we accept your order, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.

When you must pay and how you must pay. You can subscribe for the Service monthly or annually in advance. When subscribing for the Service you agree that we are authorised to charge the same credit or debit card or other payment method as was used for the purchase of the initial subscription. The monthly renewal subscription fees will continue to be billed using the same payment method you provided. Refunds cannot be claimed for any partial-month or partial-annual subscription period except as set out in these terms. We accept payment by either PayPal or credit/debit card. 

7. Our liability to you. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill. 

8. How we use your personal information. We will only use your personal information as set out in our Privacy Policy.

9. Our trade marks are registered: “PAIDEIA” is a UK registered trade mark of Paideia Education Ltd. You are not permitted to use the trademark without our approval.

10. Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will let you know if we plan to do this and will ensure that your rights are not affected by any transfer.

[You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.]

Nobody else has any rights under this agreement. This agreement is between you and us. No other person has any rights to enforce any of its terms. 

If a court finds part of this agreement illegal, the rest will continue in force. Each paragraph of these terms is treated separately. If any court or relevant authority decides any term is unlawful, the remaining terms will remain in effect.

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of this agreement in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.